Information We Collect

When you interact with polarevion, we collect different types of information depending on how you use our services. Some information you provide directly, while other data gets collected automatically through your use of our platform.

Personal Information You Provide

Information Collected Automatically

How We Use Your Information

We use the information we collect to provide, maintain, and improve our educational services. Here's a breakdown of the main purposes:

Data Sharing and Disclosure

Sometimes we need to share information with others to operate our business and provide you with services. We're selective about who gets access to your data.

Service Providers

We work with trusted third-party companies that help us run our platform. These providers might include payment processors, email service platforms, cloud hosting services, and customer support tools. They only get access to information needed to perform their specific functions, and they're contractually obligated to keep your data secure.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government request. This includes situations where we need to protect polarevion's rights, investigate potential violations of our terms, or respond to emergencies involving personal safety.

Business Transfers

If polarevion is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We take these seriously and have processes in place to help you exercise them.

We'll respond to access requests within 30 days. There may be circumstances where we can't delete certain information due to legal obligations or legitimate business needs. We'll explain our reasoning if that happens.

Data Security and Protection

Protecting your information is something we think about constantly. We use industry-standard security measures to safeguard the data you entrust to us.

No system is completely secure, though. If we experience a data breach that affects your information, we'll notify you and relevant authorities as required by Australian law.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy. Different types of data have different retention periods based on legal requirements and business needs.

Active Account Data

While your account is active, we maintain your profile information, course progress, and learning history to provide ongoing services. This includes enrollment records, completed coursework, and achievement certificates.

After Account Closure

When you close your account, we'll delete or anonymize most personal information within 90 days. However, we may retain certain records for up to 7 years to comply with Australian tax and business record-keeping requirements. Financial transaction records, for example, must be kept for statutory periods.

Marketing Data

If you've opted out of marketing communications, we'll suppress your email address from promotional lists but may retain it specifically to honor that opt-out preference.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how people use our platform. You have control over how these work on your device.

Essential Cookies

These are necessary for the website to function properly. They enable basic features like page navigation, secure login, and remembering your preferences during a session. You can't opt out of essential cookies if you want to use our platform.

Analytics Cookies

We use analytics tools to understand how visitors interact with our site. This helps us identify popular content, troubleshoot problems, and improve the user experience. The data is aggregated and doesn't personally identify you.

Managing Cookie Preferences

Most browsers let you refuse cookies or alert you when they're being sent. Keep in mind that disabling cookies may affect your ability to use certain features of our platform. You can adjust settings through your browser preferences.

International Data Transfers

polarevion operates primarily in Australia, and we store most data on Australian servers. Some of our service providers are located overseas, which means your information might be transferred outside Australia for processing or storage.

When we transfer data internationally, we take steps to ensure it receives protection comparable to what's required under Australian law. This might include using standard contractual clauses, verifying that the recipient country has adequate privacy protections, or obtaining your consent where required.

Countries where data might be transferred include the United States (for cloud hosting services) and the European Union (for some software providers). These jurisdictions have their own privacy frameworks that provide reasonable data protection.

Children's Privacy

Our services are designed for adults seeking to develop budgeting skills. We don't knowingly collect personal information from children under 18 without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss enrollment options.

If we discover that we've inadvertently collected information from someone under 18 without proper consent, we'll delete that information promptly. Parents who believe their child has provided us with personal information should contact us at info@polarevion.com.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this policy shows when it was last revised. We encourage you to review this policy periodically to stay informed about how we're protecting your information. Continued use of our services after changes take effect means you accept the updated policy.

Making a Privacy Complaint

If you have concerns about how we've handled your personal information, we want to hear from you. Start by contacting our team directly so we can try to resolve the issue quickly.

We take complaints seriously and will investigate your concerns promptly. You'll receive an acknowledgment within 7 days and a full response within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.